Customer Support

If you have questions or need additional information on our products and services, please e-mail our customer support.

Technical Support

We provide direct techical support only to the valid license holders of our products. We must verify your registration information before any support can be dispensed. The verification process usually requires that the user requesting support provide us with the email address with which the license was registered and the last four digits of the credit card number with which the product was paid for. The extent of our support covers resolving script-related issues only and does not include hardware setup, web server configuration, server-related malfunctions, and modification-related difficulties. For example, we provide prompt and incisive answers to questions regarding script features, proper configuration, and editing outputs and layouts. We are not, however, required to provide support for installing servers or troubleshooting aborted attempts at script modification. A consulting fee of $85/hour may apply for non-script-related support.

Customers with registered products are encouraged to check out our SUPPORT FORUM. In most cases, you will be able to find the answers to your questions. To contact us directly, please email us at Technical Support.

We do not provide email support for the users of non-registered products. Please do not be offended if your email is not answered promptly. Due to the sheer volume of support requests from our registered users, we simply do not have the necessary staffing to answer questions from non-registered users. Please use our SUPPORT FORUM to seek help.

Contact Us

For all other inquiries, please e-mail David.